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WARRANTY AGREEMENT
TERMS & CONDITIONS

This warranty document sets forth the terms and conditions of the product warranties offered by Arc Floor Pte Ltd ("Arc Floor"), a registered company based in Singapore, to its clients ("Client"). By purchasing or using any of Arc Floor's products/services, the Client agrees to the terms stated herein.

Engineered Hardwood Flooring

ENGINEERED HARDWOOD

WARRANTY COVERAGE

SCOPE OF WARRANTY COVERAGE

Arc Floor warrants that all Engineered Hardwood installed by Arc Floor is free from defects in workmanship and materials for one (1) year from the date of installation.

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Exclusions:

  • Misuse, abnormal usage, or negligence.

  • Natural wear and tear.

  • Damage caused by extreme weather, fire, or floods.

  • Scratches from furniture, high heels, or improper floor care.

  • Water damage (including seepage, leaks, or excessive moisture).

 

Arc Floor will repair or replace defective areas at no cost within seven (7) working days from notification. Costs for rectifying excluded damages shall be borne by the Client.

CARE AND MAINTENANCE GUIDE

Post-Installation Care

  • Avoid placing heavy items on the floor during the curing period to prevent dents or damage.

  • Allow adhesive to fully cure before wet cleaning.

  • Sweep or vacuum with a soft-bristle attachment to remove dirt and debris.

  • Use felt pads under furniture to protect the engineered hardwood floor from scratches.

 

Daily/Weekly Cleaning

  • Sweep or vacuum daily to pick up dust and debris before mopping. A vacuum cleaner is particularly effective at removing fine particles.

  • Clean with a damp mop occasionally using a hardwood-safe cleaner that is specifically designed for wood floors and is neither acetone nor solvent-based.

  • Avoid excessive water and never use steam mops, as they can damage engineered wood flooring.

  • Do not use wax-based cleaners, steel wools, or scouring pads, as these can harm the finish.

  • Wipe up spills immediately to prevent staining or warping and place floor mats at entrances to keep sand and debris away, preserving the floor’s finish.

 

General Care Tips

  • Protect the floor from direct sunlight with blinds or curtains to prevent discolouration.

  • Trim pets' nails to reduce the risk of surface damage.

  • Use area rugs in high-traffic areas to minimise wear and tear and extend the floor's longevity.

DOWNLOADABLE FILES

For ease of reference, we recommend downloading the Warranty Terms & Conditions as well as the Care & Maintenance Guide for our Engineered Hardwood

products.

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Warranty Terms & Conditions - Engineered Hardwood

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Care & Maintenance Guide - Engineered Hardwood

REVISION DATE: 20 JANUARY 2025
Engineered Hardwood Maintenance
Engineered Hardwood Files
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