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WARRANTY AGREEMENT
TERMS & CONDITIONS

This warranty document sets forth the terms and conditions of the product warranties offered by Arc Floor Pte Ltd ("Arc Floor"), a registered company based in Singapore, to its clients ("Client"). By purchasing or using any of Arc Floor's products/services, the Client agrees to the terms stated herein.

Solid Hardwood Flooring and Staircase

SOLID HARDWOOD

WARRANTY COVERAGE

SCOPE OF WARRANTY COVERAGE

Arc Floor warrants that all Solid Hardwood products installed by Arc Floor is free from defects in workmanship and materials for one (1) year from the date of installation.

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Exclusions:

  • Misuse, abnormal usage, or negligence.

  • Natural wear and tear.

  • Damage caused by extreme weather, fire, or floods.

  • Scratches from furniture, high heels, or improper floor care.

  • Water damage (including seepage, leaks, or excessive moisture).

 

Arc Floor will repair or replace defective areas at no cost within seven (7) working days from notification. Costs for rectifying excluded damages shall be borne by the Client.

CARE AND MAINTENANCE GUIDE

Post-Installation Care

  • Allow adhesive to cure before wet cleaning; sweep or vacuum only during this time.

  • Avoid placing heavy items on the vinyl surface. Use felt pads or non-staining casters to prevent dents.

  • Place mats at entrances to trap dirt, sand, and grit in order to protect the vinyl floor’s finish.

 

Daily/Weekly Cleaning

  • Sweep or vacuum daily to remove dust and debris before mopping.

  • Wet clean with a microfibre mop and a pH-neutral cleaner.

  • Avoid using excessive water to prevent adhesive failure.

  • Avoid using harsh cleaners, wax products, or abrasive like steel wool and scouring pads.

  • Avoid using steam mops as they can compromise the vinyl's durability.

 
General Care Tips

  • Wipe spills as soon as possible to prevent stains and maintain the vinyl surface's integrity.

  • Trim pets' nails to minimise scratches.

  • Rotate rugs periodically to avoid uneven fading.

  • Use felt pads or protective coverings on furniture to prevent scratches.

DOWNLOADABLE FILES

For ease of reference, we recommend downloading the Warranty Terms & Conditions as well as the Care & Maintenance Guide for our Solid Hardwood products.

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Warranty Terms & Conditions - Solid Hardwood

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Care & Maintenance Guide - Solid Hardwood

REVISION DATE: 20 JANUARY 2025
Solid Hardwood Maintenance
Solid Hardwood Files
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